Louise is one of the directors of forever jack and she looks after the Embroidery, ordering, accounts and customer services side of the company. Louise has been with the company since day one and is one of the founders of the company. Previously Louise worked in HR for a large national employer.
You can email louise with any quiery about your order or anything to do with embriodery, sizing or bulk ordering
EMAIL LOUISE HERE
George is the founder of forever jack and being an ex matelot himself he understands the market very well indeed. George served between 1978 & 1987 as a Signalman. George looks after the I/T side of the company by writing and updating our website and online payment gateways as well as being the nutty professor behind many of our products and designs. George is also our Design guru so if you want a design putting together please
EMAIL HIM HERE
Our customer care line is open from 10am until 5pm Monday to Friday where our team are only too happy to take your call and help in any way that they can. Sometimes during busy periods the office is unmanned but we do have an answer phone service and of course email, so if you find that nobody is there to take your call, its probably because they are all on the factory floor making your products so please leave a message or email us.
We pride ourselves on 100% customer satisfaction and we offer a no quibble exchange or money back guarantee on non personalise items or any item that has a defect or does not meet with our description and sales brief on our site.
If you do have an issue or problem with your goods, please get in touch immediately so that we can put things right for you. Alternatively you can view our customer services Q&A page (here