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Meet the Team

Louise is one of the directors of Forever Jack and she looks after the embroidery, ordering, accounts and customer services side of the company. Louise has been with the company since day one and is one of the founders of the company. Previously Louise worked in HR for a large national employer.
You can email Louise with any query about your order or anything to do with embroidery, sizing or bulk ordering
EMAIL LOUISE HERE

George is the founder of Forever Jack and being an ex matelot himself he understands the market very well indeed. George served between 1978 & 1987 as a Signalman. George looks after the I/T side of the company by writing and updating our website and online payment gateways as well as being the nutty professor behind many of our products and designs. George is also our Design guru so if you want a design putting together please
EMAIL HIM HERE.

Customer Care Line

Our customer care line is open from 10am until 4pm Monday to Friday where our team are only too happy to take your call and help in any way that they can. Sometimes during busy periods the office is unmanned but we do have an answer phone service and of course email, so if you find that nobody is there to take your call, its probably because they are all on the factory floor making your products so please leave a message or email us.

We pride ourselves on 100% customer satisfaction and we offer a no quibble exchange or money back guarantee on non personalise items or any item that has a defect or does not meet with our description and sales brief on our site.

If you do have an issue or problem with your goods, please get in touch immediately so that we can put things right for you. Alternatively you can view our customer services Q&A page (here)

GET OUR NEW GIFT CARD AND SPEND WHEN YOU LIKE

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Caricature Image Creation

Description

Have your Photo sent in and changed to a funny Caricature of your choice

Simply send us a clear and sharp image of the persons head and shoulders to info@forever-jack.com and reference it to your order number

tell us what you want ie, make this person happy and on a golf course (Keep it simple)

then choose the product that you want the item to go onto

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NOTICE

IMPORTANT INFORMATION TO OUR CUSTOMERS

Please remember that each item with the exception of one or two, are all made, printed or embroidered to order and we therefore ask that you allow 21 DAYS from the day of order for your item to be dispatched to you. If you require the item as an urgent leaving gift we ask that you call or email us to discuss your order

YOU CAN PAY WITH;

Worldpay payment Gateway is secure and provides 100% secure payment options, We do not store your card details giving you peace of mind. When entering the checkout area, simply select CHECK OUT SECURELY to use the world pay gateway. NO ADDITIONAL CHARGES when using this gateway.

We also offer paypal as a payment method. You can use your existing paypal account to make payment or you can select PAY BY DEBIT/CREDIT card at the foot of the paypal gateway page. Paypal offers 100% secure transactions from your existing account, NO ADDITIONAL CHARGES are made by Forever Jack for using this gateway.

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NEW ITEMS

DONT FORGET TO GRAB YOUR GIFT CARD
NEW THIS SEASON our gift cards, send to a friend or save them for a rainy day, either way you can new pop some savings into a gift card and use it as and when you wish. to secure your card simply click the card image and get your card send digitally to your inbox

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TEL; 01207 283693