Louise is one of the directors of forever jack and she looks after the Embroidery, ordering, accounts and customer services side of the company. Louise has been with the company since day one and is one of the founders of the company. Previously Louise worked in HR for a large national employer.
You can email louise with any quiery about your order or anything to do with embriodery, sizing or bulk ordering EMAIL LOUISE HERE
George is the founder of forever jack and being an ex matelot himself he understands the market very well indeed. George served between 1978 & 1987 as a Signalman. George looks after the I/T side of the company by writing and updating our website and online payment gateways as well as being the nutty professor behind many of our products and designs. George is also our Design guru so if you want a design putting together please
EMAIL HIM HERE.
Customer Care Line
Our customer care line is open from 10am until 4pm Monday to Friday where our team are only too happy to take your call and help in any way that they can. Sometimes during busy periods the office is unmanned but we do have an answer phone service and of course email, so if you find that nobody is there to take your call, its probably because they are all on the factory floor making your products so please leave a message or email us.
We pride ourselves on 100% customer satisfaction and we offer a no quibble exchange or money back guarantee on non personalise items or any item that has a defect or does not meet with our description and sales brief on our site.
If you do have an issue or problem with your goods, please get in touch immediately so that we can put things right for you. Alternatively you can view our customer services Q&A page (here)
We love to promote reunions so if you have one on the way and
you want us to help promote it, then please use the link below
and send us the information so that we can get it onto our site for you.
In line with current uk legislation we have to now charge VAT @ 20%. Our VAT registration details can be found at the foot of the page for your referenc and records. VAT will be added on all products at the checkout stage and therefore you should note that all prices shown on our site do not include VAT. We do not add vat to delivery costs.
YOU CAN PAY WITH;
Worldpay payment Gateway is secure and provides 100% secure payment options, We do not store your card details giving you peace of mind. When entering the checkout area, simply select CHECK OUT SECURELY to use the world pay gateway. NO ADDITIONAL CHARGES when using this gateway.
We also offer paypal as a payment method. You can use your existing paypal account to make payment or you can select PAY BY DEBIT/CREDIT card at the foot of the paypal gateway page. Paypal offers 100% secure transactions from your existing account, NO ADDITIONAL CHARGES are made by Forever Jack for using this gateway.
DONT FORGET TO GRAB YOUR FUGLY MUG
New this year are these 10oz White Durham mugs that come with our very own 'JACK' posing in some very peculiar ways to make these f'ugly mugs. Chose from a range of faces and ranks and add your own text or name to the mug absolutely free of additional charges.
You can follow us on social media
Our submariners area contains items that have never seen the sunlight and probably smell of diesel.
We are able to embroider just about any design and we have 100's of designs already created and just waiting for your garment. If you have an image that you would like to try then please get in touch and let us see if it can be turned to a sew pattern.
Be mindful that the image should not be too complex or detailed, the simpler the image then the easier (And Cheaper) to get into the sew pattern needed for our machines.
We have created these wonderful remembrance pins. Each pin is 30mm in size and has been created just for customers of forever jack. Each year we donate to a chosen charity and this year we are assisting the sea cadets from our local area so by purchasing a pin you will be helping us to help under privileged, disabled and able bodies children from our community.
METAL SIGNS AVAILABLE HERE
Don't forget your metal signs made just for you by the team here at forever jack. A4 signs can be made to any design so if you have an idea let us know and we will make if for you.
DOOR COVERS HERE
Our very famous printed hatch covers are still available in standard door size or if you have a specific size we can make one to fit for you. Type 12 frigate from 2 deck HMS Plymouth and the newer Type 45 hatch are available for you to attach to your home or office door.
Here at forever jack we are able to make our very own personalised or bespoke wood products.We offer everything from chopping boards for your kitchen to pen holders for your office desk and each item can be personalised with the badge of your choice or text if you prefer.
More wood items get added each week so maybe you could check back with us from time to time just to keep up to date with the newest additions to the range.
A car hanger is a great way to make a statement while you're on the road and we have a huge range of pre designed hangers available for you. If you prefer, we can also make you a very unique bespoke one just for you; all that you have to do is let us know what you need and we will make a design to suit.
GREETING CARDS FOR ALL OCCASIONS ENGRAVED BOSUN'S CALL
A wonderful personal gift for any salt just about to join the fleet. Have this item engraved on one or both sides with the details of the recipients making it a very personal and unique gift indeed.